Position Title: Client Support Administration (CSA) Delivery Team Lead

Location: Schriever Space Force Base, Colorado Springs, CO

Relocation Assistance: None available at this time

Remote/Telework: NO - Not available for this position

Clearance Type: DoD Secret

Shift: Day shift (Mon-Fri)

Travel Required: Up to 10% of the time

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Description of Duties:

The Client Support Administration (CSA) Delivery Team Lead supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. The candidate will:

• Lead a team supporting users in a fast-paced, dynamic mission environment.

• Engage with cross-task order efforts to ensure enterprise needs and solutions are integrated with organization requirements.

• Oversee all Client Support Administrator (CSA) functions within the C2BMC Labs and Warfighter (CLAW) Organization while supporting integration and collaboration across IRES CSA teams as a whole.

• Lead client support administration functions, with an emphasis on end-user hardware and software asset management functions.

• Make informed tactical and strategic planning decisions for end-user support functions as part of the CLAW organizational and Directorate leadership group.

• Oversee the CSA functions by working directly with the team and providing guidance and support as needed.

• Manage large scale efforts, including those spanning multiple task orders and/or Government customers, to support enduser functional requirements.

• Provide escalation support to both the CLAW asset management team and CLAW project management teams.

• Support CLAW Delivery teams (DyT) by maintaining communication with DyT leads and managing functional oversight of the assigned End-User functions for both training and support.

• Monitor on-going or new tasking/efforts occurring within the End-User teams.

• Manage monthly metrics review of SLA (Service Level Agreement) Reporting and briefing.

• Provide governance over CSA Process and Policy development in collaboration and support of the CSA team.

• Manage control accounts for sustainment, break/fix and general sustainment stock requirements for multiple task orders. Understand and explain variances in cost and schedule, manage and complete reoccurring CAM documentation.

• Support integration and collaboration between CSA teams across the contract.

• Manage baseline for End-User devices by monitoring end of sale and end of support dates on current models.

• Complete CDRL reporting requirements within end-user scope.

• Track and maintain asset spares by ensuring an active inventory is maintained following established minimum stock level requirements.

• Engage with cross-task order efforts to ensure enterprise needs and solutions are integrated with organization requirements.

The successful candidate will:

• Be adaptable to new technologies, new situations, and short deadlines.

• Be able to work unsupervised and have a strong commitment to a team environment.

• Be a positive, supportive and motivating leader.

• Take the initiative to identify and enact opportunities for improvement.

Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate may be assigned as an employee for one of our teammate companies.

Basic Requirements:

Must have one of the following combinations of education and experience: HS Diploma (or GED) and 12 years of general experience; Associate’s degree and 10 years of general experience; Bachelor’s degree and 8 years of general experience; Master’s degree and 6 years of general experience

• Must have 6 years of directly related experience

• Must have 3 years of experience working in a management or leadership role

• Must have Missile Defense Agency or Department of Defense Experience

• Must have a DoDD 8570 approved IAT or IAM Level I Certification

• Must have an active Secret, or higher, DoD Security clearance

Desired Requirements:

• Have experience supporting the IRES contract

• Have a DoDD 8570 approved IAT or IAM Level II Certification

• Have experience with Microsoft Office tools

• Have experience with Active Directory, Group Policies, DHCP, and/or DNS

This position is expected to pay $107,700 - $132,700 annually; depending on experience, education, and any certifications that are directly related to the position.

This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.

Our health and welfare benefits are designed to invest in you, and in the things that you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules, educational reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave.