The VCF Team is engaging in a Transformation effort to optimize the processes and systems that support the 9/11 victims’ injury and loss claims. The VCF Transformation Project (“VTP”) will result in the implementation of a new operating model/organizational design, updates to policies and procedures, redesigned processes, and the implementation of a new claims processing system, called myVCF. The Training and Communications team will support each of these Transformation components.  

The VCF Transformation Project (VTP) is seeking sources for the design, development, and delivery of training for internal and external audiences, with a focus on substantive training for the VCF staff on policies and processes that cover the full end-to-end claims lifecycle.  

Additional services include design and development of internal and external communications collateral and messaging, in alignment with VCF standards. The VCF Transformation Readiness Team will provide necessary direction and content to inform these communication products.  

Staffing Plan 

Based on the planning work to date, the VCF suggests the following staffing plan for the Transformation Training and Communications team: 

Training Design, Development, and Delivery Staff - Help Desk Supervisor/Senior User Trainer

• At least 2 years’ experience providing direct end-user support for applications being support, including both telephone support and onsite assistance to users
• At least 1 year teaching/training experience including computer applications, preferably database, or other automated litigation support applications preferred 
• Ability to create comprehensive training materials, including manuals, 

tutorials, and e-learning modules

• Excellent communication and presentation skills 
• Ability to adapt training content to different audiences 
• Bachelor’s degree in a relevant field required 
• 5 years’ experience designing, developing, and delivering training across

modalities 

• Must have experience using Adobe Captivate for training development 

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.