As a Top Secret Data Analyst for this program, you will be working in an organization that’s mission is to develop and operate the best possible software for critical national security enterprise applications. This organization leverages SCRUM and SAFE Agile software development methodology and strong Dev Ops practices.

You will be responsible for creating, producing, and maintaining ticketing system reports and metrics reports. You will be responsible for providing reports on a scheduled basis as well as an ad-hoc basis. You will be responsible for creating and maintaining new Service Level Agreements. Identify gaps in workflow processes and present plausible solutions to government management/leads/staff. You will analyze and assess customer service requests and provide prompt technical solutions. You will prepare and submit progress, status and ad hoc reports to management and team leads, as required. You will utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner. You will analyzes the results of workflow plans, monitors the operating system(s) and recommends changes to improve processing and utilization.

Responsibilities:

Responsible for creating, producing, and maintaining ticketing system reports and metrics reports. Responsible for providing reports on a scheduled basis as well as an ad-hoc basis. Will be responsible for creating and maintaining new Service Level Agreements. Identify gaps in workflow processes and present plausible solutions to government management/leads/staff. Analyze and assess customer service requests and provide prompt technical solutions. Prepare and submit progress, status and ad hoc reports to management and team leads, as required. Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner. Identify and document areas for process improvements. Contact and effectively communicate with users by telephone, electronic communications, or in person. Analyzes the results of workflow plans, monitors the operating system(s) and recommends changes to improve processing and utilization. Provides technical guidance for planning, directing, and monitoring information systems operations. Plans and recommends machine modifications or additional equipment to increase the capacity of the system.

Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable. Minimum of 5 years’ experience recommended. In absence of years of experience, certifications or past work may be used to show the level of experience needed to perform at this level.

A typical day in the life on this program involves:

- Provide Help Desk support for escalated tickets

- Optimize the workplace through administrative and logistics support

- Provide budgetary data analysis

- Leverage Microsoft Suite, SharePoint and PowerBI

Requirements:

• Active Top Secret clearance with SCI eligibility

• Minimum of 5 years of relevant experience in an area of specialization associated with the requirement

• Education: Bachelor's degree

• In absence of degree, additional years of experience may be substituted for educational requirements

Clearance Required: Top Secret with SCI eligibility

Minimum Education:

Bachelor's degree

In absence of degree, additional years of experience may be substituted for educational requirement

Minimum Years of Experience:

Minimum of 5 years of relevant experience in an area of specialization associated with the requirement

Preferred:

• Microsoft Suite (Excel, PowerPoint, Word)

• SharePoint

• PowerBI

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