Customer Service Specialist
Receives customer service calls and work-order requests, via telephone, computer network, or in-person. Enters request data into either a computerized maintenance management system or an automated database. Eight-hour work schedule, Monday through Friday.
Responsibilities
Minimum Knowledge
REQUIRED QUALIFICATIONS: Customer service experience: telephonic, automated, and in-person. Strong interpersonal skills and ability to communicate in a customer-focused manner. Ability to adapt to frequent change and a hectic, fast-paced work environment. Able to communicate clearly and effectively, including orally, over telephone, and in writing, using proper grammar, spelling, and punctuation. Ability to comprehend written and oral instructions. Must have reliable transportation.
EXPERIENCE: One to three years customer service experience. One to three years data entry experience.
EDUCATION: High School diploma or equivalent, with additional training in the use of computers for data entry, word processing, reporting/spreadsheets, etc.
PREFERRED QUALIFICATIONS: Facilities and operations experience.
SECURITY: Must be a U.S. Citizen, able to obtain and maintain a Top-Secret Security Clearance.
Work Environment
Incumbents may work in conditions that require operating industrial machinery/power tools and motor vehicles. Additionally, incumbents may participate in work that requires walking, bending, squatting, and carrying materials throughout the facility. Workplace conditions necessitate following strict safety guidelines and the use of Personal Protective Equipment. Work tasks requiring the incumbent to lift weight more than 50 pounds requires two or more persons.
The physical demands described here are representative of those that an employee may perform on an occasional to regular basis while performing functions of this job. The work environment characteristics describe here are representative of those an employee may encounter on an occasional to regular basis while performing the functions of this job. Reasonable accommodations may be made to enable individuals to perform these functions.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
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