Customer Services Manager
Amentum is a global leader in advanced engineering and innovative technology solutions, trusted
by the United States and its allies to address their most signifi cant and complex challenges in
science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and
boundless imagination to challenge convention and drive progress. Our commitments are
underpinned by the belief that safety, collaboration and well-being are integral to success.
Amentum is seeking a Customer Services Manager to support a unique US Navy program on the
island of Diego Garcia. The Customer Services Manager is responsible for delivering exceptional
customer service by addressing and resolving customer requests, providing accurate information,
and fostering a positive customer experience. Core responsibilities include, but are not limited to:
Job Responsibilities:
· Responding promptly and eƯectively to customer requests, ensuring accurate information,
guidance, and status updates are provided in a timely manner.
· Managing customer inquiries initiated from various sources, such as walk-ins, phone calls,
faxes, or emails, while maintaining a professional and courteous demeanor.
· Ensuring all customer complaints, concerns, or inquiries are investigated and resolved
eƯiciently, aiming for the highest level of satisfaction.
· Maintaining a record of customer interactions, inquiries, complaints, and resolutions in
accordance with organizational procedures.
· Developing, implementing, and upholding customer service standards to align with
Amentum and US Navy requirements.
· Acting as the primary point of contact for customer relations and ensuring successful
communication between customers and relevant departments.
· Training, supporting, and mentoring staƯ in customer service skills, procedures, and best
practices.
· Identifying recurring customer service issues and proposing improvements to enhance
operations and overall customer satisfaction.
· Documenting and maintaining customer service policies and procedures to ensure
consistency and compliance with operational goals.
· Perform other job-related duties as assigned that are consistent with the nature and level of
the position.
Required Qualifications:
· High school diploma or equivalent.
· Minimum of 3 years of experience as a customer service supervisor, customer relationship
management, or a managerial role in a customer-facing environment.
· Strong interpersonal, communication, and problem-solving skills with the ability to
eƯectively interact with personnel from diverse cultural and professional backgrounds.
· Excellent organizational and time management skills to handle multiple customer requests
simultaneously.
· Profi ciency in relevant software tools for communication, documentation, and data
tracking.
· Must be in possession of a valid passport and be able to travel internationally.

· Passport should be valid for a minimum of one (1) year or more at the time of hiring.
· Ability to obtain country-specifi c visas per the U.S. Department of State Foreign Clearance
Guide.
· Ability to successfully pass contract medical requirements and maintain compliance for the
duration of deployment.
· Must be able to obtain and maintain facility credentials/authorization.
Preferred Qualifications:
· Prior experience in an austere OCONUS (Outside the Continental United States)
environment with a multi-national workforce.
· Valid country driver’s license.
· Experience managing customer service operations in a government, military, or remote
environment.
· Demonstrated ability to develop and implement customer service training programs for
team members.
· Proven capacity for identifying customer service trends and implementing solutions to
improve operational effectiveness and satisfaction.
OTHER RESPONSIBILITIES
Safety: Amentum enforces a safety culture whereby all employees have the responsibility for
continuously developing and maintaining a safe work environment. As appropriate, each employee
is responsible for completing all training requirements, fulfi lling all self-aid/buddy aid
responsibilities, participating in emergency response tasks, and serving on safety committees and
teams.
Quality: Quality is the foundation for the management of our business and the keystone to our goal
of customer satisfaction. It is our policy to consistently provide services that meet customer
expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry
out job activities in compliance with applicable Amentum Quality System documents and
customer contracts. Each employee must read and understand their Quality Management and
Customer Satisfaction responsibilities.
Procedure Compliance: Each employee must read, understand, and implement the general and
specifi c operational, safety, quality, and environmental requirements of all plans, procedures, and
policies pertaining to the job.