Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success.

POSITION SUMMARY

The Grievance Coordinator is responsible for overseeing the grievance process to ensure that detainees’ concerns, complaints, and grievances are received, investigated, and resolved in compliance with the National Detention Standards (NDS) and facility policies. The coordinator ensures that grievances are handled expeditiously, fairly, and in a transparent manner. Additionally, the coordinator plays a key role in identifying systemic issues that could impact detainee conditions of confinement and makes recommendations for corrective action.

RESPONSIBILITIES

• Administer and oversee the facility’s detainee grievance process.

• Ensure all grievances are documented, logged, and processed according to National Detention Standards requirements.

• Track all grievances, maintaining clear and accurate records of all reports, investigations, and resolutions.

• Serve as the primary point of contact for detainees submitting grievances.

• Ensure detainees have access to the grievance system and are informed of the procedures for filing grievances at intake and throughout their detention.

• Maintain objectivity in handling grievances, ensuring impartial review and treatment of complaints.

• Coordinate or conduct investigations into non-criminal grievances and complaints. This includes reviewing allegations, gathering documentation and testimony, and maintaining confidentiality during the process.

• Recommend necessary corrective action or policy updates based on findings from investigations.

• Refer any criminal or sensitive grievance allegations (e.g., abuse, assault, or misconduct) to the appropriate authorities or investigative body in accordance with facility and legal policies.

• Coordinate or conduct investigations into non-criminal grievances and complaints. This includes reviewing allegations, gathering documentation and testimony, and maintaining confidentiality during the process.

• Recommend necessary corrective action or policy updates based on findings from investigations.

• Refer any criminal or sensitive grievance allegations (e.g., abuse, assault, or misconduct) to the appropriate authorities or investigative body in accordance with facility and legal policies.

• Ensure the grievance process aligns with the National Detention Standards (NDS), federal or state requirements, and facility policies.

• Stay informed of updates or changes in NDS, ICE detention standards, or organization policies connected to detainee rights and grievance processes.

• Monitor operations to ensure compliance with grievance-related policies and procedures.

• Provide training and guidance to staff on grievance policies and procedures to ensure proper handling of detainee complaints.

• Educate staff on their responsibilities related to NDS and detainee rights.

• Monitor and analyze trends in grievances to identify recurring issues or potential systemic problems.

• Develop and submit periodic reports summarizing trends and resolution outcomes to leadership, identifying areas for improvement or further monitoring.

• Work collaboratively with facility administrators, compliance teams, medical staff, legal representatives, and any external oversight agencies to address grievances and ensure required actions are taken.

• Act as a liaison between detainees, facility staff, and external agencies in resolving specific grievance concerns.

• Respond to audit requests and provide grievance-related documentation during inspections.

• Address oversight and feedback received from audits or reviews by regulatory agencies (e.g., ICE).

• Other duties as assigned to support the effective management of detainee grievances.

QUALIFICATIONS

• Minimum three (3) years of work experience in in corrections, detention, compliance monitoring, or grievance management.

• Familiarity with National Detention Standards (NDS) or other detention-related regulations is strongly preferred.

• Experience working with vulnerable populations, including detainees or individuals in confinement settings.

• Familiarity with National Detention Standards (NDS) or other detention-related regulations is strongly preferred.

• Experience working with vulnerable populations, including detainees or individuals in confinement settings.

• Familiarity with correctional facility operations and detainee rights preferred.

• Training or experience in conflict resolution or mediation preferred.

• Previous experience working in PREA compliance, internal investigations, or detention center environments preferred.

• Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.

EDUCATION

Bachelor’s degree in Criminal Justice, Public Administration, Social Work or an associated discipline preferred; two (2) years of experience in related field may be substituted for each year of the four (4) years of college.

WORKING CONDITIONS

Typical office environment with no unusual hazards, occasional lifting to 20 pounds, constant sitting while using the computer terminal, constant use of sight abilities while reviewing documents, constant use of speech/hearing abilities for communication, constant mental alertness, must possess planning/organizing skills, and must be able to work under deadlines.

OTHER RESPONSIBILTIES

Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.

Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.

Compensation Details:

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement benefits (including 401(k) matching)

• Educational reimbursement

• Parental leave

• Employee stock purchase plan

• Tax-saving options

• Disability and life insurance

• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed,  marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.