The Heavy Wheel Motor Vehicle Field Service Representative (FSR) provides on-site technical support and advice to assigned customers.

Principal Accountabilities

(Typical duties include the following, although specific duties vary by assignment or contract)

• Provide technical guidance and advice to the customer.
• Present a positive image of self and company’s services.
• Work effectively with differing customers and cultures.
• Maintain a safe work environment and ensure compliance with safety objectives and policies.
• Provide inspection support and perform repairs, sustainment maintenance, retrofits, and medications to multiple platform vehicles.
• Conduct technical analysis of vehicle implementations, modifications and enhancements.
• Troubleshoot technical problems and issues and determine technical solutions.
• Act as local on-site representative to customer's organization.
• Document and submit company expense reports and time cards
• Perform other qualified duties as assigned

Reporting Relationships

Title of Direct Report(s):  None

Title of Supervisor:  Program Manager, or other supervisor title may vary by assignment

Knowledge & Skills

• Must have knowledge of database software, spreadsheet software, presentation software, and word processing software
• Knowledgeable of U.S. Military vehicle maintenance management pubs and guidelines.
• Ability to interpret and use all types of engineering drawings, schematics, diagrams, and specification sheets
• Ability to use all types of power tools, lifting devices, carrying or support equipment, including safe use of slings and chains
• Familiar with the use and operation of TMDE (Test, Measurement and Diagnostic Equipment)
• Must be able to function with minimal supervision
• Ability to obtain and maintain a US passport.
• Ability to obtain a secret security clearance.

Experience & Education

• High school diploma or GED required.  Bachelor’s degree, preferred. 
• Class A or B CDL preferred
• Four (4) years certified vehicle maintenance required.
• ASE level certification in vehicular and component level fault diagnostics and maintenance or military equivalent.
• Prior instructional experience delivering technical training in fault diagnostics and maintenance/repair.

Physical Requirements/Working Environment

• Must be willing and able to work in extreme temperatures.
• Capability to lift 55lbs without assistance.
• Must be able to meet medical and physical fitness requirements to enter into and maintain deployment in accordance with customer requirements.
• Live and work in an austere environment in an active combat zone most likely under U.S. government control

Travel

• Able to travel domestically and internationally
• Relocate to different locations within the AOR on short notice to support assignment