Job Description:

We are seeking a highly skilled Technical Expert with experience in Radio Access Network (RAN) to join our Javelin Network Operations Centre (JNOC) team based out of Bangalore, India L1 levels. The ideal candidate will possess in-depth knowledge and experience in FCAPS troubleshooting, and implementation of RAN nodes in AT&T USA or similar cellular service provider environment.

Key Responsibilities:

• Act as a technical support engineer in troubleshooting of Ericsson and Nokia OEM-based base stations and RAN nodes.
• Leverage prior experience and knowledge in telecom network operations to provide back-office support from the Network Operations Center (NOC).
• Provide technical support for Ericsson BBU commissioning, Nokia hardware swaps, BBU upgrades, PIM & RSSI troubleshooting, RET scripting, ESS, VSWR and Fiber related alarm clearance, KPI monitoring, call testing, AREA & GS audits, and site health-check reporting.
• Implement and manage 3GPP access technologies, such as 5G SA & NSA site integration, LTE carrier addition, etc.
• Manage and guide the field crew, construction support, and technicians, ensuring effective and efficient operations.
• Provide technical training to junior engineers and project teams.
• Ensure technical support tickets raised by the crew are closed within the stipulated turnaround time and meet all the service level agreements (SLA).
• Maintain accurate documentation of processes and procedures and provide management dashboards and regular reports.
• Participate in various technical and managerial discussions on process improvements.

Requirements:

• Proficiency with Ericsson and Nokia OEM-based base stations.
• Strong understanding of 3GPP access technologies such as LTE and NR.
• Proven ability to manage and support field crews from the NOC, backed with good communication skills.
• Excellent documentation skills and advanced proficiency in MS Office applications.
• Employ multitasking skills to efficiently complete task assignments and provide timely progress updates to all stakeholders.
• Demonstrate independent judgment and discretion in high-pressure situations and critical matters.
• Stay abreast of emerging wireless technologies and industry trends, providing valuable insights and recommendations for future enhancements to our wireless solutions.
• Collaborate in a cross-functional environment with fellow engineers, project managers, and other stakeholders to deliver high-quality outputs.
• Take the lead on developing new tools, principles and concepts.
• Other duties and responsibilities as assigned.

Education/Experience:

• Bachelor’s degree in telecommunications engineering, or a related field.
• Minimum 2 years of experience in RAN integration, CM operations, and troubleshooting, particularly in AT&T networks.