The IT Support Specialist is responsible for supporting, managing and controlling the daily operations of sites IT systems. This includes maintaining the network, PCs and servers. Supporting end users. Accounting for all computer hardware and software, and providing technical expertise on hardware, software and user issues. Ensures compliance with Performance Work Statement (PWS) and Amentum ISO 9001 Quality Management System (QMS).

Principal Accountabilities

• Ensures GPMS MIS/IT SOP and Work Instructions are followed.
• Coordinates site IT operational functions.
• Provides end user support.
• Accounting for Information Technology department's computer hardware and software.
• Monitoring servers, backups and logs as needed.
• Primary responsibility for supporting hardware, software, network and computer security systems.
• Performs the complete range of computer services (to include helping research costs and recommending selection of hardware and software, installation of new hardware and software, relocation of network hardware and virus cleansing).
• Assists with the analysis, design and implementation of LAN/WAN requirements.
• Manages, controls and accounts for WRM technology assets assigned to the IT department at the site.
• Controls and monitors user setup, Internet access, and assists in enforcing discipline in its use.
• Ensures all work is completed to appropriate quality standards.
• Performs other duties as assigned.
• Works in normal office environment.

Minimum Requirements

• Must have excellent organizational skills and be able to understand, speak, read and write English at an intermediate level.
• Must be proficient in the use of personal computers and Windows Operating System and Microsoft Office to include as a minimum Power Point, Excel and Word programs.
• Must have extensive knowledge of industry-standard software and peripherals, and a strong working knowledge of PCs, network and communications systems.
• Ability to convey complex hardware/software issues to non-computer-oriented personnel required.
• Ability to innovate and exercise sound judgment in defining and resolving complex and difficult tasks required.
• Must possess a valid home country driver's license and ability to obtain host nation driver's license.
• High School diploma or equivalent required.
• Minimum experience is 1-2 years in a responsible IT position that required system analysis and troubleshooting.
• Experience supporting Microsoft Office Suite and operating systems is required.
• Light to moderate lifting as required carried out in an office environment.
• Ability to travel domestically and internationally.

Preferred Qualifications

• Associates degree or higher in Computer Science or Information Technology is preferred.