Position Title: Help Desk Analyst II

Location: Cheyenne Mountain Space Force Station, Colorado Springs, CO

Relocation Assistance: None available at this time

Remote/Telework: NO - Not available for this position

Clearance Type: DoD Top Secret w/ SCI Eligibility

Shift: Shift work is required to support 24×7 operations.

• It is important to be available to work any shift/designated hours required including nights, weekends, and holidays on a modified Panama schedule, and can remain on-site for extended periods during emergencies and drills.

Travel Required: Up to 10% of the time

Our NORAD Operations Group

Selected by the Air Force Life Cycle Management Center’s Strategic Warning and Surveillance Systems Division for Operations, Maintenance, and Sustainment (OM&S) of critical mission systems for the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC), we support the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II).

Since 2020, through the (ITW/AA) and Space Support Contract II (NISSC II), has provided:

• Operations, maintenance, and Sustainment of current and legacy systems for the surveillance and cataloging of manmade objects in space.

• Mitigation of orbital conflicts.

• Threat warnings and control from airborne, land-based, and space-based systems for threat activities.

• Operations and maintenance of classified communications.

• Software development and integration.

NISSC II supports the classified communications and processing for Command and Control (C2) capability and legacy space C2 systems located at:

• Cheyenne Mountain Space Force Station (CMSFS), Colorado

• Peterson Space Force Base (PSFB), Colorado

• Offutt Air Force Base, Nebraska

• Vandenberg Space Force Base, California

• Numerous sensor and forward operator sites around the world

Description of Duties:

The Help Desk Analyst II supports North American Aerospace Defense Command (NORAD) on the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). The candidate will:

• Facilitate the excellent relationship between Government active duty/civilian customers and our contractor team.

• Use Remedy and similar management tools to complete and assign trouble tickets for network, PC, laptop, KVM, printer, and other IT issues.

• Initiate responses, tracking, updating, reviewing, and concluding actions in Remedy.

• Manually handle, review and edit messages, turning on/off intercepts and equipment.

• Monitor recalling and servicing messages, as well as monitoring systems to maintain continuous system availability.

• Perform log analysis; error detection; fault correction; data line alternate routing; message intercept and retrieval.

• Perform startups, reboots, server swaps, and shutdown of the systems.

• Report job status to MDC leaders.

• Support the customer's annual exercises, planned monthly relocations, and unplanned real-world events.

• Perform other duties as required to support the 21CS mission.

The successful candidate will:

• Have technical skills as well as communication skills to enable effective dialogue between internal and external customers, at all levels.

***Shift work is required to support 24×7 operations. It is important to be available to work any shift/designated hours required including nights, weekends, and holidays on a modified Panama schedule, and can remain on-site for extended periods during emergencies and drills.

***This position is on-site at Cheyenne Mountain Space Force Station, Colorado Springs, CO

Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate may be assigned as one of our teammate companies.

Basic Requirements:

• Must have at least 1 year of direct experience.

• Must have at least 2 years of general work history.

• Must have at least 2 years of customer service experience.

• Must have experience with client peripherals including KVMs, card readers, monitors, servers, and printers.

• Must be able to complete training and receive MDC crew qualification within 60 Days.

• Must have experience handling and protecting highly classified information, data, and systems.

• Must be able to work flexible shifts as required, including days, nights, weekends and holidays.

• Must be able to remain on site for extended periods during emergencies and operations readiness exercises (drills).

• Must have an active Top Secret Clearance with SCI eligibility

Desired Requirements:

• Have experience with DoD cryptographic equipment and related material handling and use.

• Have experience with troubleshooting computer systems, networks, and Operating systems, including Solaris, Unix, and/or Linux.

• Have experience with Department of Defense messaging and messaging systems.

• Have experience in a high-visibility, mission-focused environment where systems availability is closely monitored and prioritized.

• Have a current IAT Level II certification (eg Security+ CE)

This position is expected to pay $68,000 - $70,000 annually; depending on experience, education, and any certifications that are directly related to the position.

This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.

Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules, educational reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave.

#cjpost