We are seeking a Lab Instrument Services Vendor Support Planner for our client site in Chesterfield, MO. The successful candidate will have outstanding skills and will be committed to working with others to deliver best in class, unparalleled excellence in customer service and satisfaction.  

Hiring salary range: $58,000 - $62,000 (hourly/salary rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant internal equity, and alignment with market data).

This position includes a competitive benefits package. For more detailed information on our Benefits and what it is like to work for Amentum: please visit our careers site: www.amentumcareers.com

The work schedule for this role is Monday-Friday, 7:00 am to 3:30 pm, however, various hours may be required based on business demand.

As a Lab Instrument Services Planner, you will be responsible for daily support activities, including:

• Serving as a direct liaison between the scientific community, vendors, and the administration, leveraging demonstrated interpersonal skills to implement creative, inclusive, and cost-effective solutions to repair and maintain lab equipment and other scientific support devices.

• This laboratory role coordinates planning and scheduling for lab instrumentation between contracted maintenance teams.  This position works with research scientists, vendors, environmental health & safety professionals, and facilities solutions partners to provide work planning and scheduling within a multifunctional maintenance team.

The ideal candidate demonstrates prior experience coordinating vendors and subcontractors and delivers outstanding customer service!

• Maintain professional and customer-oriented relationships with team members, internal and external customers, and service providers, and building occupants.

• Provide logistical coordination with other facility partners, such as inventory control, purchasing, customers, security, and engineering.

• Maintain CMMS (computerized maintenance management system) work order system to update equipment history and access material inventory management system.

• Schedule work with Research and Service departments, print appropriate work orders when scheduled, track and report on the completion of work.

• Estimate work order completion times and compare to actual performance.

• Partner with management leaders and teams to facilitate current year purchase order close out process.

• Collaborate with management leaders and teams to coordinate year beginning activities associated with purchase order creation.

• Initiate purchase change order to adjust funding, time limits, and quotes as appropriate.

• Manage all aspects of invoice reconciliation, including validating accuracy of purchase order, work order and expense coding; confirming alignment with service quote and payment terms; verifying service has been performed; approval process; clearing unmatched invoices, etc.

• Work closely with Accounts Payable in prevention of double billing or incorrect payment.

• Work closely with Procurement to insure Vendor accountability.

• Comply with all company policies and procedures and adhere to company standards.

• Perform other job-related duties and special projects as requested.

• Support safety program as necessary.

• Other duties as assigned by Manager or Supervisor.

As the Lab Instrument Services Planner, you will be expected to:

• Work in a team environment with a one team mentality; be friendly, respectful, empathetic, and professional to teammates and clients.

• Value and respect employee authenticity and demonstrate cultural awareness to create a memorable experience and a respectful workplace.

• Balance workload and multiple tasks while focusing on attention to detail and prioritizing assignments.

• Take initiative to resolve issues that arise and solve problems independently; shift priorities as needed or requested by management and remain flexible

• Other duties as assigned by management

Communication

• Knowledge of Microsoft Windows, Word, Excel, Outlook and SharePoint

• Ability to communicate clearly via phone

• Ability to work closely with customer during site emergencies.

• Excellent oral and written communications

• Excellent interpersonal skills, i.e., listening to customer needs, articulating path forward and giving solutions that provide value to the customer, etc.

• Accurately document electronic and paper cataloging system to provide information to customer or regulatory personnel. 

• Strive for quick complaint resolution; to resolve problems on the first call and avoid escalation of issues through operational knowledge.

Minimum Requirements

• High school diploma or demonstrated equivalent.

• 1.5 years of experience in business administration, operations support, or a related business support role in a facility management, maintenance planning, engineering, or construction environment.

• Demonstrated experience in a high visibility customer service role with multiple customer streams.

• Ability to obtain a security access badge at our client’s location.

• Strong written and oral communication skills and ability to work in a team environment.

• Ability to read and understand information contained in a variety of documents or displayed on a computer screen. Demonstrated fluency in computer use including the full Microsoft product line.

• Ability to obtain an appropriate driver's license issued by the State Department of Motor Vehicles, as requested.

• Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship or Permanent Residency is required for facility credentials/authorization at this work location.

• This position does not include sponsorship for United States work authorization.

Some physical/special requirements include:

• Regularly lift to 50 lbs

• Regularly climb ladders, steps, and scaffolding

• Repetitive motions: bend, stoop, squat, kneel, stretch, reach, wrist movement

• Walk extensively throughout the plant during shift

• Work at an accelerated pace in emergency conditions

• Ability to differentiate colors pertaining to wire color-coding

• Wear steel toe safety shoes, safety glasses, gloves, hard hats, and other Personal Protective Equipment as needed.

• Cope with demands (stressors) that are associated with the job and/or the work environment.

Preferred Requirements

• Technical degree preferred.

• Demonstrated experience coordinating vendors and subcontractors.

• Working knowledge of a CMMS (computerized maintenance management system) such as EAMS, MAXIMO, or related database systems.

• Ability to manage several projects simultaneously.

• Strong proficiency with Microsoft (MS) Office suite, particularly MS Excel, and Microsoft Visio.

• Experience working in a GMP or similar regulated environment such as hospitals, biomedical or pharmaceutical campuses.

• Experience interpreting a variety of instructions furnished in written, oral, diagram, or schedule form.

• Excellent verbal and written communication skills. 

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.