Local courier work at the senior performance level includes ensuring safe and secure transport and delivery of documents and/or materials, to include high profile deliveries and rotational "on-call" support. Materials may be small enough to hand-carry or large enough that a handcart is required. Transport may occur in vehicles ranging in size from a sedan to a box truck but no special licensing is required. Some travel may be required outside the WMA but inside CONUS, as well as other miscellaneous job-related duties.

Duties/Tasks and Responsibilities

• Transport and deliver material in the most expeditious, secure and safe manner possible

• Organize run to ensure efficient and timely transport and delivery of material
• Assess alternative route options
• Adapt to ad-hoc customer requests in transit and modify route as necessary
• Properly label all material
• Distribute material, collect authorized signatures for the addresses upon delivery
• Store special handling packages in accordance with safety and regulatory procedures
• Coordinate with their sponsor supervisor and fellow couriers to balance the workload
• Communicate with Dispatch and other couriers regarding status of deliveries and any changes to routes
• Provides guidance to less experienced couriers regarding route preparations
• Perform duties at the Mail Inspection Facility (MIF) and adhere to all standard operating procedures which include: retrieving Sponsor mail from the USPS and delivering to the MIF; sorting the mail before and after the required security processes; and delivery of cleared mail to the main Sponsor mail room. Please note that contractor personnel may be subject to quarantine in place at any time during the process if Sponsor's Security office deems it necessary for containment purposes.
• May need to adjust daily work schedule to accommodate mission requirements

• Enter timely and accurate data into appropriate tracking databases

• Complete required scanning and receipts for property documentation in the document control system.
• Update lists of cleared customers authorized to receive classified material

• Maintain professional interactions with customers, internal and external contacts

• Complete full range of courier duties including high profile / high priority requirements
• Exercise discretion, tact and good judgment when performing duties on behalf of the Sponsor
• Be mindful and respectful of multi-cultural differences in a variety of environments, including unexpected and ambiguous situations
• Demonstrate strong customer service skills and ensure quality service by responding to customer questions, resolving problems and interacting in a positive and polite manner
• Demonstrate strong communications skills with all customers, team members, internal and external contacts to ensure mission requirements are met

• Support "on call" duties on a rotational basis

• Respond to all requests while "on call"; courier will be assigned a cell phone during this time. While "on call" courier must return calls from customer within one hour.

• Perform other related duties as assigned.

• Train less experienced couriers, share knowledge and expertise with others

Knowledge, Skills, and Abilities

• Ability to exercise diplomacy particularly with OGA's and embassy personnel, maturity and good judgment while interacting with internal and external contacts (e.g., security guards and other government officials.)
• Proven customer service skills and ability to interact effectively in a multi-cultural environment
• Comprehensive knowledge of Sponsor regulations, policies, and unique Sponsor authorities as related to transport and delivery of materials including security protocols and cover
• Extensive knowledge of the WMA
• Ability to follow correct delivery procedures for each authorized location and addressee
• Excellent driving skills and a clean driving record
• Ability to develop good working relationships and networks with customers, staff, and colleagues
• Ability to effectively handle multiple priorities simultaneously
• Ability to identify problems, unforeseen delays and issues, and to provide resolution
• Ability to work in a team environment
• Willingness to train less experienced contractor local couriers

Work Environment

Work is primarily performed driving customer vehicle to and from Sponsor and customer sites as well as within a mailroom/office environment at a Sponsor facility. Typically, contractors will be driving, walking, bending, and carrying items for extensive periods. Basic computer skills are required to accomplish work objectives.

Tools used in this occupation:

• Packaging equipment
• Office equipment
• Handheld barcode scanners
• Operate motor vehicles ranging from sedans to box trucks (no special licensing required)

Technology used in this occupation:

Standard suite of MS Office (Outlook, Excel, and Word)