Position Title: MDSEA SpOCC Lead



Location: Schriever Space Force Base, Colorado Springs, CO



Relocation Assistance: None available at this time



Remote/Telework: NO - Not available for this position



Clearance Type: DoD Secret



Shift: Day shift

Travel Required: Up to 10% of the time



Description of Duties:

The MDSEA SpOCC Lead supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. The candidate will:

• Lead a team responsible for critical analysis, troubleshooting, and resolution of system hardware, software, and networking issues, ensuring the reliable operation of mission-critical systems

Key Responsibilities:

• Strategic Leadership:

o Own and drive the overall strategy and execution for the SpOCC, ensuring alignment with MDA, IRES and MDSEA objectives.

o Provide clear direction and vision to the SpOCC team.

• Team Leadership & Mentorship:

o Lead, mentor, and train SpOCC technicians, fostering a high-performance team focused on proactive incident management, continuous improvement, and operational excellence.

• Incident Management Ownership:

o Take full ownership of IT incident management and escalation processes.

o Oversee the entire incident lifecycle from initiation to resolution, ensuring effective communication with executive management and the Government customer.

o Lead Joint Operations Incident Reporting (JOIR) and Anomaly Review Board activities.

• Stakeholder Management:

o Proactively manage relationships with DCS & MDSEA Staff, other IRES TOs, RECS, and MDA representatives to ensure seamless coordination and collaboration.

• Proactive Problem Solving:

o Identify and implement system improvements and optimizations to prevent disruptions and enhance system performance.

o Use data analysis to identify potential issues and proactively address them before they impact operations.

o Maintain awareness of trending data and impacts for resolution.

• Operational Oversight:

o Oversee network and system monitoring, ensuring the proactive detection and resolution of issues.

o Lead troubleshooting efforts in dynamic, time-constrained scenarios.

• Flight Test Support:

o Provide support of Flight Test execution, ensuring seamless operations during critical events.

• Documentation & Process Improvement:

o Create, maintain, and update Standard Operating Procedures (SOPs) and drive continuous improvement initiatives within the SpOCC.

• Communication & Reporting:

o Effectively communicate technical information to both technical and executive-level audiences, providing clear and concise reports on system status, incidents, and planned activities.

Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate may be assigned as an employee for one of our teammate companies.



Basic Requirements:

• Must have 8, or more, years of general (full-time) work experience

o May be reduced with completion of advanced education

• Must have 4, or more, years of directly related IT experience

• Must have 2, or more, years of experience working in a management or leadership role

• Must have 1, or more, years of MDSEA SpOCC experience

• Must have experience with SolarWinds

• Must have a current DoD 8570 IAT Level II certification or higher (i.e. Security +)

• Must have an active DoD Secret Security Clearance

Desired Requirements:

• Have Missile Defense Agency or Department of Defense experience

• Have experience with DoD and DISA Information Assurance programs.

• Be able to interpret data and conclude meaningful insights to support inform decision-making

• Be able to actively problem solve, identify issues and evaluate potential outcomes that lead to positive solutions.

• Have experience using the Remedy software action request system.

• Have developed leadership skills, providing motivation and support to different teams

This position is expected to pay $ 120 ,000 - $ 142 ,000 annually; depending on experience, education, and any certifications that are directly related to the position.

This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.

Our health and welfare benefits are designed to invest in you, and in the things that you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules, educational reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave.