Position Title: MIT Service Desk Administrator Internship

Location: Schriever Space Force Base, Colorado Springs, CO

Relocation Assistance: None available at this time

Remote/Telework: NO - Not available for this position

Clearance Type: DoD Secret

Shift: Day shift (Mon-Fri)

Travel Required: Up to 10% of the time

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Description of Duties:

The MIT Service Desk Administrator Internship supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. This is a 6-month long internship that consists of:

• Provide front line technical support to customers via phone, email, and in-person, answering basic inquiries and troubleshooting common IT issues.

• Create, assign, and track service request tickets to ensure timely resolution.

• Escalate complex issues to the appropriate Client System Administrator (CSA) or senior team members.

• Be accountable for the maintenance and management of the queue of incident requests (IRs).

• Be adaptable to support CSAs and senior team members in supporting Tier 2/3 break/fix efforts.

• Support hardware disposition needs on assets like sanitization facilitation, excessing old or no longer needed assets, or CD and hard drive destruction when necessary

The successful candidate will:

• Be available to support a variety of tasks/roles, including but not limited to: IT Help Desk functions, coordinating break/fix and customer needs through various channels

• Be adaptable to new technologies, new situations, and short deadlines

• Have a strong commitment to a team environment and organizational improvement

• Be dependable and punctual

• Be able to communicate effectively with the various teams and/or customers in efforts as necessary

• Be able to work as part of a team in a fast-paced and dynamic environment

• Be capable of cross-team collaboration and cooperation on a variety of efforts and functions

• Be self-motivated

Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate may be assigned as an employee for one of our teammate companies.

Basic Requirements:

Must have one of the following combinations of education and experience: HS Diploma (or GED) and 1 years of general experience; Associate’s degree and 0 years of general experience.

• Must have, or obtain within 90 days of start date, a DoD 8570 IAT Level II Certification such as CompTIA Security+ CE or higher

• Must have experience working with Microsoft Windows Operating Systems

• Must be able to lift a minimum of 35 lbs

• Must have, or be able to obtain an active DoD Secret Security Clearance

Desired Requirements:

• Have a CompTIA A+ Certification

• Have a CompTIA Network+ Certification

• Have experience with audio-visual systems

• Have experience with Virtual Desktop Environment Support

• Have experience with Active Directory

• Have an understanding of Group Policies, DHCP, and DNS

This position is expected to pay $43,000 annually; depending on experience, education, and any certifications that are directly related to the position.

This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.

Our health and welfare benefits are designed to invest in you, and in the things that you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules, educational reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave.