Are you passionate about human space exploration, understanding the origins of the universe, and working with a passionate and diverse team to make a difference? If you are, we need you!

We need your talent, teamwork, and energy to help us achieve great things that inspire people all over the globe. We need you to bring creative ideas and diverse backgrounds to help us envision, shape, and deliver systems that will enable the exploration of space while benefiting people here on Earth. We are excited about what we do, and we need you on our team as we take on exciting challenges for NASA’s pursuits in deep space exploration. As NASA’s largest engineering solutions provider working together with NASA at centers across the United States.

Johnson Space Center is NASA’s hub for human spaceflight. On the Amentum JETS II contract, we provide a wide range of engineering and technical services to NASA at the Johnson Space Center. Come join our team and contribute to the future of humanity in space!

We are looking for a motivated and detail-oriented Solutions Support Specialist to join our team and help us continue to deliver exceptional service.

The Solution Support Specialist will:

• Manage Smartsheet permissions and BI permissions.
• Support Smartsheet administration and project provisioning for both internal and customer needs.
• Create Smartsheet solutions at entry/intermediate levels.
• Act as a liaison between Smartsheet consultants and customers.
• Maintain BI & Smartsheet landing and training websites.
• Develop step-by-step instructions, help/guide documentation.
• Assist in writing and maintaining policies.
• Maintain current data for office KPI reporting.
• Manage BI and Smartsheet training efforts.
• Manage community outreach efforts, such as Lunch n’ Learns.
• Provide support for other BI and integrated solutions efforts as required.
• Manage new hire tickets and general coordination.
• Coordinate equipment pickups for new hires.
• Secondary support for the helpdesk ticket system.
• Send out IT mass mailers

Requisition Qualifications:

This position has been posted at multiple levels. Depending on the candidate's experience, requirements, and business needs, we reserve the right to consider candidates at any level for which this position has been advertised.

• Typically requires a bachelor’s degree or equivalent certification in a related area and a minimum of 3 years of experience in the field or in a related area.
• Experience with Smartsheet and Smartsheet administration
• Experience with Power BI tools.
• Experience with IT operations and user IT support.
• Experience with SharePoint
• Strong knowledge of Microsoft Office productivity suite
• Strong organizational and multitasking skills.

Requisition Preferences:

• Excellent communication and interpersonal skills.
• Ability to learn and adapt to new technologies quickly.
• Detail-oriented with strong problem-solving abilities.
• Experience in training and documentation is a plus.
• Ability to work independently and as part of a team.

Why Join Our Team?

In addition to exciting career opportunities, we also have:

• Excellent personal and professional career growth
• 9/80 work schedule (every other Friday off), when applicable
• Onsite cafeteria (breakfast & lunch)
• Much, much more!

For more information on our partnership with NASA at Johnson Space Center (JSC), please visit www.wehavespaceforyou.com

• Proof of U.S. Citizenship or US Permanent Residency may be a requirement for this position .
• Must be able to complete a U.S. government background investigation.
• Management has the prerogative to select at any level for which the position is advertised.

Essential Functions

Work Environment

Generally, an office environment, but can involve inside or outside work depending on task.

Physical Requirements

Work may involve sitting or standing for extended periods (90% of time). May require lifting and carrying up to 25 lbs. (5% of time).

Equipment and Machines

Standard office equipment (PC, telephone, printer, etc.).

Attendance

Regular attendance in accordance with established work schedule is critical. Ability to work outside normal schedule and adjust schedule to meet peak periods and surge requirements.

Other Essential Functions

Professional behavior that enhances productivity and promotes teamwork and cooperation. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.

#JETS #JETSII