Are you interested in using your skills to help shape the Cyber, Security, & Intel space? If so, look no further. Amentum is seeking a Systems Administrator to join our team of passionate individuals in San Antonio, TX. In this role you will support challenging, mission-critical projects that make a direct impact on the Nation’s security and intelligence mission.

Your Impact:

The mission of the Lone Wolf program is to support, operate, and maintain the Distributed Continuity Integrated Network - Top Secret Enterprise Services (DCIN-TS ES) which is a DoD-provided, TS/SCI, integrated voice, video, and data, global communications network that facilitates collaboration among senior leaders and key staff. The Lone Wolf program boasts a professional workforce comprised of specialists throughout the Information Technology lifecycle and who contribute to a positive work environment.

The Lone Wolf Team is Mission Focused, Customer Oriented, Process Guided, and Solutions Driven. Candidates interested in joining the team must be critical thinkers, have a strong work ethic, and be able to work independently or as a member of a team in a dynamic environment that supports a critical and rewarding mission. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful, you must be able to rapidly adapt and learn how to operate the front and back end of new products and processes. The Team is expected to grow and is looking for people who can apply disciplined processes and provide imaginative solutions that enable the adoption of innovation and emerging technologies that create opportunities for transformative change.

Responsibilities:

The duties and responsibilities of the Systems Administrator, Staff include, but are not limited to, the following:

• Oversee the functionality and performance of a network operations center that supports IT infrastructure across various locations
• Create, track, update and oversee policies and standards for the allocation of IT and computing resources, while ensuring the integrity and security of the network infrastructure
• Diagnose and solve customer issues, manage customer accounts, establish, and repair customer accounts, and find ways to improve support procedures.
• Offer comprehensive support to end-users by addressing their inquiries and troubleshooting issues through multiple channels, including email, phone calls, and remote assistance, ensuring timely and effective solutions
• Address requests and manage tracking, documentation, and reporting of network systems and hardware accountability, as well as overs the proper destruction of materials
• Leverage various tools and utilities to deliver remote technical support for desk-side equipment, troubleshooting and resolving issues efficiently from a distance
• Keep detailed records of incidents and escalate issues to the appropriate support level, following established policies and procedures
• Regularly apply patches and perform maintenance on servers, workstations, storage area networks, and other critical infrastructure components to ensure optimal performance and security
• Implement and distribute software across systems using technologies like MECM (Microsoft Endpoint Configuration Manager), ensuring efficient and automated deployment processes
• Perform remote imaging and configuration tasks for systems that are in different geographic areas, ensuring seamless integration and management across dispersed locations
• Offer guidance and training to end-users, while also advising and updating senior leadership with relevant information
• Stay informed and enhance knowledge of the latest trends, advancements, and best practices in relevant technologies as assigned, ensuring expertise is current and applicable to the organization’s needs
• Contribute to and actively engage in special projects as needed, providing support and expertise to ensure their successful execution and alignment with organizational goals

Requirements:

• Must have active Top-Secret clearance with SCI or the ability to acquire Top Secret/SCI
• At least 5 years of relevant experience
• Must have hands-on experience in Windows 10/11
• Strong knowledge of Active Directory, Group Policy, and Windows Server environments
• Basic scripting knowledge (PowerShell preferred)
• Must be able to work a 40-hours of shift work; shifts vary from Days (0630 - 1500), Swings (1430 - 2300), & Mids (2230 - 0700); Sunday through Saturday
• Ability to work overtime during critical peaks and be available to meet last minute requests for overtime if needed
• Ability to travel (5-10%) primarily within 75 miles
• Familiarity with MS Office applications such as Excel, Word, Outlook, SharePoint, Project and Visio
• Exceptional attention to detail; excellent verbal and written communication skills; strong critical thinking, organizational, time-management, and problem-solving skills
• Ability to work both independently and as part of a team in a dynamic environment

Clearance Required:

• Must have active Top-Secret clearance with SCI or TS with the ability to acquire SCI

Minimum Education:

• High School Diploma

Minimum Years of Experience:

• 5 years of relevant experience

Required Certifications:

• Ability to meet or exceed DODD 8140/8570 IAT Level 2 Requirements, to include CE certification
• An Operating System (OS) Certification (such as Windows, Oracle, Linux, Azure, etc.), or the ability to obtain an OS certification before start date

Preferred:

• Bachelor’s degree in IT related field
• Experience with ServiceNow
• Experience with ITIL

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