Amentum is a leading provider of enduring support for the essential missions of the U.S. government, its allied partners and international organizations. With over 60 years of experience, Amentum supports the execution of complex and critical missions by providing global logistics and stability operations, technical services and national security solutions to customers around the world. Amentum has a workforce of approximately 50,000 people in over 80 countries on all seven continents and is headquartered in Chantily, VA.

We are currently seeking a Classified Service Desk Technician to support an IT Managed Services program in Albuquerque, New Mexico.

In this role you will resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment). Additionally, the candidate shall support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies.

Responsibilities

• Respond to service requests & incident management services, generated by the Service Desk & by customers.

• Serve as the point of escalation for technical issues encountered-but-unresolved by the Tier I & Tier II Technicians.

• Resolve more complex issues escalated from the Service Desk & reported by the computing customer.

• Provide set up & medium-to-advanced troubleshooting of video conference equipment.

• Provide basic to advanced desk side support & troubleshooting skills for Windows & software applications. System administration for Windows desktop.

• Mac OS & application experience a plus.

• Troubleshoot virtual desktops as required.

• Test application compatibility & support cyber initiatives.

• Other duties as assigned.

Qualifications

• AA/AS degree in IT Related field plus 2 years of related work experience. In Lieu of degree 5 years of job related experience.

• Must be a US Citizenship

• Must have an Active Q clearance

Responsibilities

• Intermediate-to-advanced MS productivity suite & collaborative applications expertise (e.g. Office, Access/SQL, Visio, SharePoint, etc.)

• Intermediate-to-advanced desktop support & trouble shooting skills for Windows, Mac, Linux/Unix OS & applications (includes both classified & unclassified support).

Desired Skills:

• CompTia Certifications, such as A+ or Network+ are desired.

• Microsoft Certifications, such as MCSA Windows is desired.

• Apple Certifications, such as ACSP or JAMF Certs are desired.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed,  marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.