Position Title: Help Desk Administrator

Location: Colorado Springs, CO

Relocation Assistance: None available at this time

Remote/Telework: NO - Not available for this position

Clearance Type: DoD Secret

Shift: Day shift

Travel Required: Up to 10% of the time

Our NORAD Operations Group

Selected by the Air Force Life Cycle Management Center’s Strategic Warning and Surveillance Systems Division for Operations, Maintenance, and Sustainment (OM&S) of critical mission systems for the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC), we support the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II).

Since 2020, through the (ITW/AA) and Space Support Contract II (NISSC II), has provided:

• Operations, maintenance, and Sustainment of current and legacy systems for the surveillance and cataloging of manmade objects in space.

• Mitigation of orbital conflicts.

• Threat warnings and control from airborne, land-based, and space-based systems for threat activities.

• Operations and maintenance of classified communications.

• Software development and integration.

NISSC II supports the classified communications and processing for Command and Control (C2) capability and legacy space C2 systems located at:

• Cheyenne Mountain Space Force Station (CMSFS), Colorado

• Peterson Space Force Base (PSFB), Colorado

• Offutt Air Force Base, Nebraska

• Vandenberg Space Force Base, California

• Numerous sensor and forward operator sites around the world

Description of Duties:

The Enterprise Lifecycle Management System (ELMS) Help Desk Administrator supports North American Aerospace Defense Command (NORAD) on the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). The candidate will:

• Be responsible for managing the ELMS helpdesk.

• Manage all cloud backend support that provides the connectivity from the user to the cloud presence.

• Capture metrics, apply cybersecurity patching, and troubleshoot faulty systems.

• Integrate ELMS capabilities into existing infrastructures to improve agile operations.

• Complete documentation, drawings, and instructions for customers

• Work closely with the ELMS team to update architectures, troubleshoot technical issues, and create visual layouts to display data that explains the status of the ELMS environment over a period of time.

• Ensure ELMS Helpdesk requests are managed and within SLA tolerance.

• Patch and update systems between intermediate clouds and the IBM ELMS cloud presence.

• Build accounts and create access to the ELMS environment.

• Complete health checks and logging of cloud system to ensure predictability and reliability.

• Capture metrics from ELMS system dashboards.

The successful candidate will:

• Have strong verbal and written communication skills.

This position will be filled and work onsite in Colorado Springs, CO

Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate may be assigned as one of our teammate companies.

Basic Requirements:

• Must have 3 years of fulltime (general) work experience

• Must have 1 year of IT experience

• Must have a current DoD 8570 IAT II certification (e.g., Security+ CE)

• Must have an active DoD Secret Security Clearance

Desired Requirements:

• Have practical experience in installing/provisioning/troubleshooting/patching complex Enterprise software

• Have a BS/BA, or higher, degree

• Have experience in supporting the sustainment of NISSC mission systems/subsystems.

• Have experience with other relevant missions surrounding the NORAD Northcom, Air and Space missile, or legacy Space.

• Have experience working in scaled Agile environment frameworks such as SAFe.

• Have experience with IBM Engineering Lifecycle Management System (ELMS)

This position is expected to pay $75,000 - $80,000 annually; depending on experience, education, and any certifications that are directly related to the position.

This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.

Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules, educational reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave.

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