Amentum, a global leader in critical mission support, engineering, technology, and national security solutions, is seeking a Customer Service Supervisor to support a pending contract award based in Okinawa.

The Customer Service Manager will be responsible for managing all the customer service inquiries and requests in support of contract IAW all PWS guidelines. This will include successful completion of all requirements related to reporting and responses.

The Customer Service Manager will also be responsible with scheduling staff, all recruiting / transfer / promotion / and terminations and performance evaluations of Customer Service staff in coordination with Program leadership. Customer Service Manager will be responsible for other duties as assigned by Program leadership..

POSITION SUMMARY

• Manage site office operations including room and phone payments, Wi-Fi passwords, online accounts and locker assignments.
• Work Order administration management including close outs and scanning.
• Site office and accommodation room reservations and allocations.
• Manage Engine customer requests including work order requests and conference room bookings.
• Customer inquiries from walk ins, phone calls and emails.
• Work order creation and management assisting the planning and scheduling team in support of O&M and other department operations.
• General reporting as required.
• Ensure compliance with all company environmental health and safety requirements.
• All other duties as assigned.

QUALIFICATIONS

• Three (3) years of experience in a similar leadership role in a customer service environment, strongly preferred at a military installation or on a government contract in logistics / supply chain area.
• Strong Microsoft Office skills
• Experience working with minimal supervision
• Excellent oral and written communications skills.  Project planning and management skills. 
• Ability to get results through influence, negotiation and teamwork. 
• Proven leadership ability. 

EDUCATION

• Bachelor’s degree in an associated discipline preferred; two (2) years of experience in related field may be substituted for each year of the four (4) years of college

Work Environment, Physical Demands, and Mental Demands:

Typical office environment with no unusual hazards, occasional lifting to 20 pounds, constant sitting while using the computer terminal, constant use of sight abilities while reviewing documents, constant use of speech/hearing abilities for communications, constant mental alertness, must possess planning/organizing skills, and must be able to work under deadlines. Must be able to access hazard operational areas which may include the wearing of PPE for periodic oversite of operational activities.

Other Responsibilities:

Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.

Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed,  marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.