Enterprise Services Director

  • HOM0000GR
  • On Site
  • Telework, United States
  • Full time
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Overview

We are seeking a strategic and visionary Enterprise Services Director to lead our enterprise service delivery, client engagement, and operational excellence initiatives. This role is pivotal in driving customer satisfaction, optimizing service performance, and aligning enterprise services with business goals. The ideal candidate is a seasoned leader with deep experience in enterprise service management, cross-functional collaboration, and digital transformation.

Key Responsibilities

Strategic Leadership

  • Develop and execute the enterprise services strategy aligned with corporate objectives
  • Lead transformation initiatives to modernize service delivery and improve scalability


Service Delivery & Operations

  • Oversee end-to-end service delivery across enterprise clients, ensuring SLAs and KPIs are met
  • Implement best practices in ITIL, service management, and operational efficiency


Client Engagement & Relationship Management

  • Serve as executive sponsor for key enterprise accounts, ensuring high levels of satisfaction and retention
  • Collaborate with Sales, Product, and Support teams to deliver seamless client experiences


Team Leadership & Development

  • Build, mentor, and lead high-performing service teams across multiple geographies
  • Foster a culture of accountability, innovation, and continuous improvement


Technology & Innovation

  • Partner with IT and Product teams to implement tools and platforms that enhance service delivery
  • Stay ahead of industry trends and emerging technologies to maintain competitive advantage


Qualifications

  • Bachelor’s degree in Business, Information Technology, or related field (Master’s preferred)
  • 10+ years of experience in enterprise service delivery, operations, or client services
  • Proven leadership in managing large teams and complex service environments
  • Strong understanding of ITIL, enterprise platforms, and digital transformation
  • Exceptional communication, negotiation, and stakeholder management skills
  • Experience in industries such as SaaS, consulting, financial services, or technology is a plus

 

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.

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If you are an applicant with a disability that requires a reasonable accommodation to complete any part of the application process, or are limited in the ability—or unable to use—the online application system and need an alternative method for applying, you may contact our Reasonable Accommodation Helpline at 1-888-877-3181 or 301-944-3299 for assistance. In order to address your request, the following information is needed:

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