PURPOSE

The Medical Receptionist position is responsible for providing a high level of autonomous administration support for the Facility Medical Officer, Practice Manager, Nursing and Support staff in order to facilitate the coordination, planning and provision of a high standard of patient. 

The position will provide full-time clinic support (8-hour day), 5 days per week. After housework is not required. 

ESSENTIAL RESPONSIBILITIES 

• As the initial point of contact, the Medical Receptionist is responsible for triaging patient phone calls and walk-ins, scheduling and delegating appropriately timed appointments for intervention.
• Maintain professionalism and ensure confidentiality of patient’s private medical information complying with strict ethical and legal obligations of Australian health care settings.
• Administrative tasks as required, including but not limited to: managing work schedules/calendar on the Electronic Medical Record system, preparation of physical packages, receiving and responding to email requests, distribution of information packs, items and paperwork. Updating and maintaining patient electronic records to be compliant with RACGP Accreditation guidelines.
• Independently coordinate site Contractor Human Resource departments to ensure accurate and timely information is available for dissemination. Including the collation of metrics, management of databases and providing the most up-to-date medical information to be distributed. Provide accurate information for Pre-PCS/Company Change and 5-yearly Physical applicants to the relevant Human Resource department.    
• Maintain manuals and support new and contracted staff on how to use the Electronic Medical Record system. Work with IT staff to obtain information and resolve EMR issues.
• Communicate with medical and non-medical stakeholders, allied health groups, specialists and external health departments via phone, fax and email
• Obtain and maintain Site medical specific Policies and Procedures for accreditation as per the RACGP guidelines and site Facility Regulations.
• Initiate and undertake quality improvement projects in order to meet the standards of RACGP accreditation based on experience and knowledge
• Ensure compliance with all site environmental health and safety requirement, including clinic specific personal protective equipment as per NT Health guidelines to ensure the safety and welfare of all clinic staff.
• Any other reasonable duties as requested.  

QUALIFICATIONS
Minimum Essential
•    Basic knowledge of computer applications e.g., Microsoft Word, Excel, and data entry 
•    High-level of communication; written and verbal, teamwork and interpersonal skills
•    Ability to work independently and in collaboration with a motivated group Health Professionals. 

Desirable Essential
•    Formal qualifications not required
•    Certificate IV in Health Administration 
•    Certificate III in business Administration 

TICKETS AND LICENCES
Minimum Essential

•    First Aid/CPR Training or willingness to participate
•    Driver’s License
•    Working with Children Ochre Card NT

Desirable Essential
•    Mental Health First Aid

EXPERIENCE & SKILLS
Minimum Essential
•    2 to 3 years. – in a similar role 

WORK ENVIRONMENT, PHYSICAL DEMANDS, AND MENTAL DEMANDS

•    Ability to lift up to 10kg independently
•    The position involves frequent sitting or remaining at front desk. 
•    Frequent typing and answering phones. 
•    The position is typically based indoors. 

SECURITY CLEARANCE REQUIREMENT
It is a condition of employment that employees obtain and retain the appropriate level of security clearance and medical clearance applicable to each role. The employee will require a Level NV1 Department of Defence Security Clearance (Australian).  

STATEMENT OF WORK REQUIREMENTS
All personnel assigned to work shall be:

•  At least 18 years of age.
• Able to fluently read, write and speak English

EHS REQUIREMENT
All Amentum personnel are responsible for understanding and complying with all site environmental, health and safety requirements. While Amentum is responsible for providing a safe workplace and is responsible for ensuring compliance with requirements of the EHS Handbook, each person is responsible for:

• Completing work tasks in a safe manner
•  Reporting any unsafe acts or conditions to their supervisor and/or PMO/EHS Manager
• Continuous adherence to the environmental, health and safety procedures outlined in the EHS Handbook during the performance of their work
• Red-Carding a Job - Employee right and responsibility to “STOP WORK” if a job is unsafe or possess a danger to the environment

QUALITY REQUIREMENT
Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Program and carry out job activities in compliance with the Quality System documents and customer contracts. Each employee must read and understand their Quality Management and Customer Satisfaction responsibilities.

PROCEDURE COMPLIANCE
Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to their job.
 

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed,  marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.